Welcome to B2B Flowers BV - your leading wholesaler of dried flowers. We strive to make your shopping experience effortless, including a simple and reliable shipping process. Below you will find important information about our shipping policies:
Shipping Partners:
We work together with GLS, a renowned logistics company, to deliver your orders safely and on time. GLS is known for their reliable and efficient delivery services, ensuring your products arrive in good condition.
Shipping costs:
Our shipping costs are clearly displayed during checkout. These costs are based on the weight and dimensions of your order. We strive to offer fair rates so you are fully aware of the costs before completing your purchase.
Processing time:
Orders are usually processed within 1-2 business days of receipt of payment. Please note that this is the processing time and not the delivery time. Once your order has shipped, you will receive a shipping confirmation with tracking information.
Delivery time:
Delivery time depends on your location and the shipping method selected. GLS strives to deliver your packages quickly and safely. You can check the estimated delivery time using the tracking information you receive after shipment.
Track Your Order:
Once your order has shipped, you will receive an email with a tracking number. This allows you to track the progress of your package on the GLS website.
Questions about Shipping:
Do you have specific questions about your shipment? Please feel free to contact our customer service. We are ready to help you and answer any questions you may have.
At B2B Flowers BV we strive to make your ordering process as simple and transparent as possible. Thank you for your trust in our dried flower wholesaler. We look forward to supplying you with high-quality products and providing you with excellent service
Return Policy
We strive for your complete satisfaction with every purchase. Below you will find our returns policy that is specifically tailored to the unique nature of our products.
Return of Dried Flowers and Silk Flowers
As a wholesaler of dried flowers, we understand the sensitivity of our products. To ensure quality and maintain hygiene, the return of dried flowers and silk flowers is not permitted. We kindly ask our customers to consider the products carefully before placing an order.
Damaged or Incorrect Delivery
In the event of a damaged delivery or an incorrectly delivered product, we kindly ask you to contact our customer service immediately. We will do everything we can to resolve the problem quickly and efficiently. Please attach photos of the damaged goods, if applicable, to help us serve you better.
Procedure for Return Requests
- Please contact our customer service team at [customer service contact details] to discuss your situation.
- For damaged or incorrectly delivered products, please provide us with photographs of the goods.
- Our customer service will review your request and provide further instructions.
Refunds and Credits
In the event of a valid return request, we will make appropriate arrangements for a refund or credit, depending on the situation. Please note that shipping costs are not refundable unless it is an error on our part.
At B2B Flowers BV we are ready to assist you and strive to resolve any problems as smoothly as possible. Thank you for your understanding and cooperation.